FAQs
1. How can I monitor the status of my order?
To check the progress of your order, click on 'Track your order' for real-time updates.
2. What is the expected shipping time for my order?
We aim to process and dispatch orders within 48 business hours. Delivery times typically range from 4 to 7 business days, contingent upon your location.
Delivery times vary based on the customer's address:
a. For metros and Tier 1 cities: 3-4 working days
b. For Tier 2, Tier 3 cities, and rural areas: 5-7 working days
c. International orders generally take 7-15 business days based on the country of residence.
Note: Product alterations may slightly affect shipping times.
3. What should I do if I receive a tampered box?
If your package appears opened or tampered with, please do not accept the shipment. Immediately inform our customer support team at +91 6355 404 954 or sales@houseofmahalasa.com
4. How do I address receiving a damaged or wrong product?
In case of a damaged product, contact our customer support team promptly at +91 6355 404 954 or sales@houseofmahalasa.com. Ensure the product is unused and provide images of the damaged/wrong product.
5. Are the colors displayed on the website accurate?
While we strive for accuracy, monitor and screen displays may vary. Colors on the website are portrayed as accurately as possible.
6. What if an item is missing from my order?
Contact our customer support team upon delivery at +91 6355 404 954 or sales@houseofmahalasa.com.
7. Will multiple products be shipped separately?
All products are shipped in a single shipment.
8. Why would my order be cancelled?
Order cancellations are infrequent, and our support team will keep you informed in such cases.
9. What is your cancellation policy?
Contact our customer support team at +91 6355 404 954 or sales@houseofmahalasa.com to cancel your order.
10. When will I receive a refund after cancelling my order?
For prepaid orders, refunds are processed within 2-5 business days, credited to the same payment mode.
11. Can I get my order shipped internationally if I live outside India?
Yes, we ship worldwide. Visit us at www.houseofmahalasa.com for international orders.
12. What is the difference between unstitched, semi-stitched, and readymade products?
a. Unstitched: Fabric materials to be stitched by the customer.
b. Semi-stitched: Half-stitched products requiring tailoring.
c. Readymade: Ready-to-wear products in pre-set sizes (S, M, L, XL, etc.).
13. What is your return and exchange policy?
Return or exchange items within 7 days of receipt, preserving the product's original condition, tags, and packaging.
14. Will your logistics team pick up my return order?
Pick-up is available for serviceable locations. Unused products with intact tags will be picked up within 2-5 business days. Self-ship if reverse pick-up is unavailable; return courier charges reimbursed.
15. How long until I receive a refund for returned products?
After clearing QC, refunds are initiated within 48 business hours. Amounts reflect in the source account in 2-3 business days.
16. Can I return some products from a bundle offer and still keep the offer?
No, returning part of a bundle offer may invalidate the discount (e.g., Buy 2 Get 1 Free, Buy 3 Get 50% OFF).
To check the progress of your order, click on 'Track your order' for real-time updates.
2. What is the expected shipping time for my order?
We aim to process and dispatch orders within 48 business hours. Delivery times typically range from 4 to 7 business days, contingent upon your location.
Delivery times vary based on the customer's address:
a. For metros and Tier 1 cities: 3-4 working days
b. For Tier 2, Tier 3 cities, and rural areas: 5-7 working days
c. International orders generally take 7-15 business days based on the country of residence.
Note: Product alterations may slightly affect shipping times.
3. What should I do if I receive a tampered box?
If your package appears opened or tampered with, please do not accept the shipment. Immediately inform our customer support team at +91 6355 404 954 or sales@houseofmahalasa.com
4. How do I address receiving a damaged or wrong product?
In case of a damaged product, contact our customer support team promptly at +91 6355 404 954 or sales@houseofmahalasa.com. Ensure the product is unused and provide images of the damaged/wrong product.
5. Are the colors displayed on the website accurate?
While we strive for accuracy, monitor and screen displays may vary. Colors on the website are portrayed as accurately as possible.
6. What if an item is missing from my order?
Contact our customer support team upon delivery at +91 6355 404 954 or sales@houseofmahalasa.com.
7. Will multiple products be shipped separately?
All products are shipped in a single shipment.
8. Why would my order be cancelled?
Order cancellations are infrequent, and our support team will keep you informed in such cases.
9. What is your cancellation policy?
Contact our customer support team at +91 6355 404 954 or sales@houseofmahalasa.com to cancel your order.
10. When will I receive a refund after cancelling my order?
For prepaid orders, refunds are processed within 2-5 business days, credited to the same payment mode.
11. Can I get my order shipped internationally if I live outside India?
Yes, we ship worldwide. Visit us at www.houseofmahalasa.com for international orders.
12. What is the difference between unstitched, semi-stitched, and readymade products?
a. Unstitched: Fabric materials to be stitched by the customer.
b. Semi-stitched: Half-stitched products requiring tailoring.
c. Readymade: Ready-to-wear products in pre-set sizes (S, M, L, XL, etc.).
13. What is your return and exchange policy?
Return or exchange items within 7 days of receipt, preserving the product's original condition, tags, and packaging.
14. Will your logistics team pick up my return order?
Pick-up is available for serviceable locations. Unused products with intact tags will be picked up within 2-5 business days. Self-ship if reverse pick-up is unavailable; return courier charges reimbursed.
15. How long until I receive a refund for returned products?
After clearing QC, refunds are initiated within 48 business hours. Amounts reflect in the source account in 2-3 business days.
16. Can I return some products from a bundle offer and still keep the offer?
No, returning part of a bundle offer may invalidate the discount (e.g., Buy 2 Get 1 Free, Buy 3 Get 50% OFF).